Okay so thought I’d update you on the Puddlekins nappy!
Ems from Puddlekins emailed me back and said to try folding it over more at the front to bring the leg hole up/closed a bit more. I tried it on a squirming Chloe and it just made the front really bulky and within a few minutes of her fidgeting it turned back into big gapey leg holes and we had bad wing droopage as the nappy was on the smallest crossover setting. She had also said that if that didnt work to send it back to her along with money for return postage – Ems has clarified that she meant she would cover the return postage, (details in comments about the misunderstanding regarding that) and she’d add on another row of snaps further down. I didnt want to do this as it would yet still make the front even bulkier with more fabric turned over on itself – Chloe is a tummy sleeper so I was worried she’d hate it. And the booster was sticking out over the top of the folded down front as it was, so that was going to be even more of a problem if it was folded down even shorter.
So I emailed her again and said that I’d probably just try to re-sell it to get my money back and maybe order a small/medium at some point in the future. She said that she understood and that she thinks the onesize works better on bigger babies, which didnt make me feel any better. I was half thinking that she might offer to exchange it for a smaller size or offer a discount on getting a smaller one made up or trade in the onesize and pay the extra for a new one. I know everything is custom made and I understand she cant just do refunds on everything but I was just so disappointed that it didnt fit, I would have loved to have tried again but now thinking on it I dont actually want to re order one as I’d have to wait until she reopens her shop for orders and then wait another 5 weeks for it to arrive!
So I think I’ll just stick to my Weenotions. I know they’re a bigger company so can maybe afford to replace/redo orders but I still think for a smaller company, making customers happy is still very important. It’s not like I just didnt like the colour and wanted a refund or that I expected a refund because it didnt fit, I know its not her fault that Chloe is a skinny minny. But even just a slight discount on another order, or she’d take it back and charge me cost to make another one (I’m sure the old one could be sold at full price in the shop), or even just to say that when I did order, to let her know and she’d bump me up the queue so I wouldnt have to wait so long.
Oh well I guess we’re just not destined to try them and it’s probably for the best as I’d probably just get addicted to them like Weenotions!!